Frequently Asked Questions
Orders
When will my order be shipped?
Orders are typically processed within 2–3 business days after payment has been received. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you'll receive a confirmation email with tracking information.
Where do you ship?
We ship to most countries worldwide. However, shipping may not be available to certain locations due to carrier or regional restrictions.
If you're unsure whether we can ship to your country, please feel free to contact us at [officialyomihomelife@outlook.com], and we'll be happy to check for you.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Since orders are processed shortly after they're placed, we cannot guarantee that changes or cancellations can be made. However, we'll always do our best to assist you before your order ships.
I have a question about my order.
Please email us at [officialyomihomelife@outlook.com].
We respond to most inquiries within **24 business hours**.
Will I need to pay import duties or taxes?
Import duties, taxes, or customs fees may apply depending on your country's regulations. These charges, if applicable, are determined by your local customs authority and are the responsibility of the customer.
Shipping
How long does shipping take?
Orders are usually processed within 2–3 business days, and standard delivery typically takes 4–8 business days after dispatch.
If you need your order sooner, express shipping may be available. Please contact us before placing your order, and we'll be happy to discuss the available options.
How much is shipping?
Shipping costs are calculated during checkout based on your location and order value.
Any available free shipping promotions will be displayed automatically before payment.
I entered the wrong shipping address. What should I do?
If you've entered an incorrect shipping address, please contact us as soon as possible at [officialyomihomelife@outlook.com].
If your order hasn't been shipped yet, we'll do our best to update the address. Once an order has been dispatched, we may no longer be able to make changes.
Returns and Refunds
What is your return policy?
Customer satisfaction is important to us.
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery and include photos of the item and packaging.
We'll review your case and arrange a replacement or refund when appropriate.
My items arrived damaged.
We take great care in packaging every order, but occasionally items may be damaged during transit.
If your order arrives damaged, please contact us within 48 hours of delivery and provide photos of the damaged item(s) and the packaging. We'll review your case promptly and arrange a replacement or refund whenever appropriate.
Are small imperfections considered defects?
Not necessarily.
Due to the nature of ceramic production, slight variations in glaze, tiny pinholes, small black specks, subtle color differences, or other minor surface variations may occur. These are normal characteristics of the manufacturing process and are not considered defects. They do not affect the quality, safety, or intended use of the product.
When will I receive my refund?
Once your refund request has been approved, the refund will typically be issued within 3–5 business days to your original payment method.
Please note that the time it takes for the funds to appear in your account may vary depending on your bank or payment provider.
