Refund policy

RETURN & EXCHANGE POLICY

At Youmi Home Life, every order is carefully inspected and securely packaged before shipment. Due to the nature of our products, all sales are final, and we do not accept returns or exchanges for change of mind, personal preference, or incorrectly selected items, except where required by applicable law.

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged or defective, please contact our customer service team as soon as possible after delivery.

To help us resolve the issue, please provide:

• Your order number
• A brief description of the damage
• Two to three clear photos showing the damaged item
• A photo of the outer packaging and shipping label, if the package was damaged during delivery

Please keep the damaged item and its original packaging until your claim has been reviewed.

Once we receive the required information, our team will review your claim and provide an appropriate resolution. Depending on the circumstances and product availability, we may offer:

• A replacement item
• A partial refund
• A full refund

The appropriate resolution will be determined based on the extent of the damage and the specific circumstances of the order. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Please do not return a damaged item unless our customer service team specifically asks you to do so. Unauthorized returns may not be accepted or refunded.

To contact us, please visit www.youmihomelife.com and use our contact form. We will be happy to assist you.